Terms & Conditions

Conditions of Service and Terms of Engagement

  1. Instructions may be taken via e-mail, internet, in writing or verbally to form a contract.
  2. In all cases our brief will be confirmed to our client in writing in the form of a ‘Terms of Engagement’.
  3. The terms of engagement will clearly detail the type of service required and the fee applicable.
  4. No liability shall attach to us except to the extent that we have failed to exercise reasonable skill, care and diligence in the provision of our service.
  5. Any liability which may arise as a consequence of our service will be restricted to our client only. The Contracts (Rights of Third Parties) Act 1999 shall not apply to this agreement.
  6. Payment in full is required within 48 hours of instruction and prior to the release of any written report.
  7. Should you require any further services that are not highlighted in our terms of engagement, this will attract an additional fee and an additional terms of engagement will be issued.
  8. Should any outside factor beyond our control prevent us from fulfilling your requirements or we are prevented from doing so by another party, restricted access or we consider a risk / unacceptable health and safety conditions, we will endeavour to report as fully as is possible and shall not be held liable for the provision of incomplete findings. The fact that we could not report fully due to factors outside our control will not be subject to any refund. It is therefore imperative that the client ensure full and safe access is available to all relevant parts of the property.
  9. Should we arrive at a property in an attempt to undertake an inspection and through no fault of our own access to the property is not possible, a re-attendance fee of £100 + VAT will be applicable.
  10. Should we arrive at a property in an attempt to inspect and certify remedial works for an Engineers Completion of Works Certificate and the works are not to the standard required, this will result in the need for an additional visit which will attract an additional fee of £100 + VAT.
  11. In the case of a specialist report being commissioned, liability for the contents of that report will belong to the specialist contractor supplying the report.
  12. Where we have provided you with estimated costs for remedial works, these should not be considered as ‘fixed costs’. They are provided to you as a general guide of what would be deemed as a reasonable sum for the works and enable you to make a more informed decision on the project. You are advised to obtain written fixed priced estimates before entering into any financial commitment.
  13. Failure of payment will be subject to Court Action and interest will be charged on all overdue payments of 3% over bank base rate per month.
  14. Cancellation of a service will only be subject to a refund if cancellation is received 48 hours prior to the confirmation of an appointment being made. In cases where an appointment is not necessary, the percentage of refund will be subject to the amount of work already undertaken.
  15. A copy of our complaints procedure is available upon request. If you wish to register a complaint please contact us by phone or in writing at Head Office. For certain insurance related disputes, if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
  16. For the purpose of negotiating insurance claims on behalf of a client, we are Authorised and Regulated by the Financial Services Authority. Our authorisation covers us for the FSA regulated activity of ‘assisting in the administration and performance of a contract of insurance’. The Financial Services Authority regulates the financial services industry in the UK and their address is 25 The North Colonnade, Canary Wharf, London E14 5HS. You can check the FSA’s Register by visiting the FSA’s website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234. Our FSA No. is 478945.
  17. We do not handle clients’ money. We never accept a cheque made out to us unless the cheque is in settlement of charges or disbursements for which we have sent you an invoice.
  18. We will act honestly, fairly and professionally and this is known as conducting business in the ‘client’s best interest’. Brewsters provide factual, decisive, professional advise, as such we may on occasion sit on ‘both sides of the fence’ working for both the insurer and the insured, therefore a potential conflict of interest may occur. In all cases it is our priority to manage any problems encountered and reach an acceptable resolution for all parties concerned.

The Partners of Brewsters wholly own and control the following other Limited Companies; Auger Solutions, Brackenview Developments and Braytone Management

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